Privacy Policy

INTRODUCTION

HonorElevate, operated by Connor T. MacIvor ("we," "us," or "our") at 25060 Avenue Stanford, Valencia, CA 91355, provides AI automation services, marketing solutions, and business consulting primarily through our white-labeled GoHighLevel platform. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit honorelevate.com or use our services.

By accessing or using our services, you agree to this Privacy Policy. If you do not agree, please discontinue use of our services immediately.

INFORMATION WE COLLECT

Personal Information You Provide

We collect information that you voluntarily provide to us, including:

• Contact Information: Name, email address, phone number, mailing address
• Business Information: Company name, industry, business size, job title
• Account Credentials: Username, password, and security questions
• Payment Information: Credit card details, billing address, transaction history
• Communication Data: Email correspondence, chat messages, support tickets, feedback
• Profile Information: Professional background, business goals, service preferences
• Marketing Preferences: Communication preferences, interests, engagement data

Information Collected Automatically

When you access our services, we automatically collect:

• Device Information: IP address, browser type, operating system, device identifiers
• Usage Data: Pages viewed, time spent, click patterns, navigation paths, referral sources
• Location Data: General geographic location based on IP address
• Cookies and Tracking: Session data, preferences, authentication tokens
• Technical Data: Error logs, performance metrics, API calls

Information from Third Parties

We may receive information from:

• GoHighLevel Platform: Client data, campaign metrics, automation performance
• Social Media Platforms: Public profile information when you connect accounts
• Payment Processors: Transaction verification and fraud prevention data
• Business Partners: Referral information, joint marketing data
• Data Enrichment Services: Business intelligence and lead verification data

Client Data and End-User Information

As a service provider, we may process data on behalf of our clients:

• End-User Contact Information: Names, emails, phone numbers of your customers
• Campaign Data: Marketing messages, email content, SMS communications
• Analytics Data: Open rates, click rates, conversion metrics
• CRM Data: Lead stages, notes, tags, custom fields
• Voice Agent Call Recordings: Voice interactions recorded by AI voice agent systems deployed for clients (recordings are owned and controlled by the client)
• Chat Transcripts: Conversation transcripts generated by AI chat agents deployed for clients

HOW WE USE YOUR INFORMATION

We use collected information for:

Service Delivery

• Providing AI automation and marketing services
• Operating and maintaining your account
• Processing transactions and payments
• Delivering customer support
• Implementing requested services and features

Business Operations

• Analyzing service usage and performance
• Improving our platform and services
• Developing new features and offerings
• Conducting research and analytics
• Maintaining security and preventing fraud

Communication

• Sending service-related notifications
• Providing customer support responses
• Sharing product updates and announcements
• Delivering marketing communications (with consent)
• Conducting surveys and gathering feedback

Legal and Compliance

• Complying with legal obligations
• Enforcing our terms and policies
• Protecting rights and property
• Resolving disputes
• Responding to legal requests

AI and Machine Learning

• Training AI voice agents and chatbots
• Improving automation accuracy
• Personalizing user experiences
• Optimizing campaign performance
• Developing predictive models

HOW WE SHARE YOUR INFORMATION

Service Providers

We share information with trusted third parties who assist our operations:

• GoHighLevel/Lead Connector: Platform provider for CRM and automation services
• Payment Processors: Stripe for payment processing
• Email Services: Zoho Mail for email communications
• AI Services: Claude (Anthropic), ChatGPT (OpenAI), Gemini (Google), and Meta AI for artificial intelligence capabilities
• Development Tools: GitHub for code management, VScode for development
• Communication Tools: Loom for video recording and communication
• SMS and Voice Services: Lead Connector integrated communication tools

Business Transfers

In connection with any merger, sale, acquisition, or transfer of assets, your information may be transferred to the acquiring entity.

Legal Requirements

We may disclose information when required by law or to:

• Comply with legal process or government requests
• Enforce our agreements and policies
• Protect our rights, property, or safety
• Protect the rights, property, or safety of others
• Prevent fraud or illegal activities

With Your Consent

We may share information for purposes not listed here with your explicit consent.

Aggregate Data

We may share anonymized, aggregated data that cannot identify you individually for research, marketing, or analytics purposes.

DATA RETENTION

We retain your information for as long as:

• Your account remains active
• Necessary to provide services
• Required by legal obligations
• Needed for legitimate business purposes
• Required to resolve disputes or enforce agreements

Specific retention periods:

• Account Data: Duration of account plus 7 years
• Transaction Records: 7 years for tax and legal compliance
• Marketing Data: Until you unsubscribe or request deletion
• Support Tickets: 3 years after resolution
• Usage Logs: 2 years
• Call Recordings: 2 years or as required by regulation

YOUR PRIVACY RIGHTS

Depending on your jurisdiction, you may have the following rights:

Access and Portability

• Request a copy of your personal information
• Receive your data in a structured, machine-readable format
• Transfer your data to another service provider

Correction and Update

• Update or correct inaccurate information
• Complete incomplete information
• Request changes to your profile

Deletion

• Request deletion of your personal information
• Close your account and remove associated data
• Request removal from marketing lists

Restriction and Objection

• Restrict processing of your information
• Object to certain types of processing
• Opt-out of marketing communications
• Withdraw consent where processing is based on consent

Do Not Sell

California residents have the right to opt-out of the "sale" of personal information. We do not sell personal information as defined by California law.

Non-Discrimination

You have the right to non-discriminatory treatment for exercising your privacy rights.

EXERCISING YOUR RIGHTS

To exercise any of these rights:

• Email: [email protected]
• Phone: 661-400-1720
• Mail: HonorElevate, ATTN: Privacy Officer, 25060 Avenue Stanford, Valencia, CA 91355
• Account Settings: Update preferences through your account dashboard

We will respond to verified requests within 30 days (or as required by applicable law). We may require additional information to verify your identity before processing requests.

SECURITY MEASURES

We implement industry-standard security measures including:

Technical Safeguards

• Encryption of data in transit (SSL/TLS)
• Encryption of data at rest
• Secure authentication protocols
• Regular security audits and assessments
• Firewall protection and intrusion detection
• Secure API implementations

Administrative Safeguards

• Employee training on data privacy
• Access controls and authorization protocols
• Confidentiality agreements with staff and contractors
• Incident response procedures
• Regular policy reviews and updates

Physical Safeguards

• Secure data center facilities
• Restricted physical access to servers
• Environmental controls and monitoring

Despite these measures, no system is completely secure. We cannot guarantee absolute security of your information.

COOKIES AND TRACKING TECHNOLOGIES

We use cookies and similar technologies to:

• Maintain your session and authentication
• Remember your preferences
• Analyze usage patterns
• Deliver personalized content
• Track marketing campaign effectiveness
• Enable social media features

Types of Cookies Used

• Essential Cookies: Required for site functionality
• Performance Cookies: Analyze site usage and performance
• Functional Cookies: Remember your preferences
• Marketing Cookies: Track advertising effectiveness

You can control cookies through your browser settings. Disabling cookies may limit functionality.

THIRD-PARTY LINKS AND SERVICES

Our website may contain links to third-party websites and services. We are not responsible for the privacy practices of these third parties. We encourage you to review their privacy policies.

Third-Party Integrations

Our services integrate with various platforms:

• Social media networks
• Email marketing platforms
• Calendar and scheduling tools
• Payment processors
• Analytics services

Each integration is governed by that provider's privacy policy.

CHILDREN'S PRIVACY

Our services are not directed to individuals under 18. We do not knowingly collect personal information from children. If we discover we have collected information from a child, we will delete it promptly.

DATA STORAGE AND SECURITY

Your information is stored and processed in the United States. We work with service providers who maintain secure data centers and follow industry-standard security practices.

CALIFORNIA PRIVACY RIGHTS

California residents have additional rights under the California Consumer Privacy Act (CCPA) and California Privacy Rights Act (CPRA):

Right to Know

You can request information about:

• Categories of personal information collected
• Sources of personal information
• Business purpose for collection
• Categories of third parties with whom we share information
• Specific pieces of personal information collected

Shine the Light

California residents may request information about disclosure of personal information to third parties for direct marketing purposes.

NEVADA PRIVACY RIGHTS

Nevada residents have the right to opt-out of the sale of covered personal information. We do not currently sell personal information as defined by Nevada law.

AI AND AUTOMATED DECISION MAKING

We use AI and automation for:

• Lead scoring and qualification
• Campaign optimization
• Customer service chatbots
• Voice agent interactions
• Predictive analytics

You have the right to:

• Request human review of automated decisions
• Object to automated processing
• Receive explanation of automated decisions

CHANGES TO THIS PRIVACY POLICY

We may update this Privacy Policy periodically. Changes will be posted on this page with an updated "Last Updated" date. Material changes will be communicated via:

• Email notification to registered users
• Prominent notice on our website
• In-app notification

Continued use of our services after changes constitutes acceptance of the updated policy.

CONTACT INFORMATION

For privacy-related questions, concerns, or requests:

HonorElevate
Connor T. MacIvor
25060 Avenue Stanford
Valencia, CA 91355
Email: [email protected]
Website: https://honorelevate.com
Phone: 661-400-1720

For data protection inquiries:
Email: [email protected]

CONSENT

By using HonorElevate services, you consent to this Privacy Policy and our collection, use, and disclosure of your information as described herein.