Auto repair-specific qualifying
- "Is the car drivable right now or do you need a tow?"
- "What is happening with the car? Sounds, warning lights, behavior?"
- "Year, make, model?"
- "Approximate mileage?"
- "AAA member?" (referral capture)
Tow service routing
If car is not drivable, AI offers towing options (partner referrals or in-house if available). Routes to the right tow service. Customer captures upfront.
OEM specialty matching
Some shops specialize in European, Asian, or domestic vehicles. Lead routing matches the vehicle to the right shop or technician. Configured during onboarding via tech-skill matching.
Parts ordering workflows
Once diagnostic is complete, parts need to be ordered. HonorElevate integrates with vendor APIs (NAPA, AutoZone, dealer parts) to trigger orders. Customer notified of parts arrival.
Service tier patterns
- Diagnostic: $89-$149 (often applied to repair)
- Standard repair: $300-$1,200
- Major repair: $1,200-$5,000+
- Major replacement (transmission, engine): $4,000-$12,000+
Integration partners
Tekmetric, Shop-Ware, Mitchell 1, AutoFluent. Bookings push to shop management software for the service writers.
For the platform overview, read What Is HonorElevate?.